All orders placed through the Website are subject to acceptance and confirmation by the Company. Mere placement of an order by the User shall not be deemed to constitute a binding contract unless and until the Company issues an express confirmation of the order. The Company reserves the right, at its sole and absolute discretion, to refuse or cancel any order, in whole or in part, without assigning any reason and without incurring any liability.

Upon successful placement and confirmation of an order, the Company shall endeavor to process and dispatch the product(s) within One to Three Business Days, or within such other reasonable time period as may be required to process and dispatch the product(s), taking into account the nature of the product, its availability, and other operational considerations. The Company may, at its discretion, specify a different dispatch timeline in the product description or communicate the same at the time of order confirmation. All dispatch timelines are indicative and not binding, and shall not be construed as a contractual obligation.

The Company expressly reserves the right to cancel, postpone or delay the dispatch of any order due to unforeseen circumstances, including but not limited to force majeure events, logistical constraints, or regulatory restrictions, without incurring any direct, indirect, incidental, or consequential losses, liabilities, damages, or claims arising out of such cancellation or delay.

All orders placed through the Website shall be dispatched exclusively through registered, licensed, and reputed domestic courier service providers, as determined solely by the company in its absolute discretion. The selection of such courier partners shall be based on factors including, but not limited to, serviceability of the delivery location, operational efficiency, and logistical feasibility. The User expressly acknowledges and agrees that the Company shall not be obligated to entertain any request for engagement of a specific courier service provider, nor shall the User have any claim, right, or entitlement to dictate or influence the choice of courier partner.

Orders placed using prepaid payment methods, including but not limited to credit cards, debit cards, net banking, UPI, digital wallets, or authorized payment links, may, at the sole discretion of the company, be accorded priority in dispatch and shipping. The Company encourages Users to opt for prepaid payment modes to facilitate expedited handling and delivery. Notwithstanding the foregoing, the Company makes no representation, warranty, or guarantee, express or implied, regarding the specific timeline for dispatch or delivery of any order, whether prepaid or otherwise. All deliveries are subject to the operational capabilities, schedules, and service commitments of third-party courier service providers, and the Company shall not be held liable for any delay, non-performance, or failure in delivery attributable to such third parties.

For orders placed under the Cash-on-Delivery (COD) payment option, the Company reserves the right, but not the obligation, to initiate a verification process prior to dispatch, via telephonic communication, SMS, email, or any other method deemed appropriate by the Company, at its sole and absolute discretion.

In the event that the User is unreachable, unresponsive, or fails to confirm the order after multiple contact attempts, the Company shall be entitled, without incurring any liability or obligation, to:

• Place the order on temporary hold pending successful verification;

• Cancel the order in its entirety;

• Refrain from dispatching the product(s) until such time as verification is completed to the satisfaction of the Company.

The User expressly acknowledges and agrees that:

• The verification process is instituted solely for the purpose of fraud prevention, operational efficiency, and ensuring delivery accuracy;

• Any delay arising from such verification procedures shall not constitute a breach of contract or give rise to any claim for damages, refund, replacement, or compensation against the Company;

• The Company shall not be liable for any loss, inconvenience, or delay resulting from the User’s failure to respond to verification attempts in a timely manner.

Furthermore, the Company disclaims all liability for non-delivery, delayed delivery, or cancellation of COD orders where such outcomes are attributable to unsuccessful verification, incorrect contact details provided by the User, or any other circumstance beyond the reasonable control of the Company.

Subject to successful dispatch, the standard delivery timelines for orders placed through Website, shall range between 3 to 10 (three to ten) business days from the date of dispatch. The actual delivery period may vary depending on factors including, but not limited to, the geographic location of the delivery address, serviceability of the area, and the operational capacity of the designated courier service provider.

For the purposes of this clause, “business days” shall mean and include Monday through Saturday, excluding Sundays, public holidays, and any other days declared as non-operational by the Company or its logistics partners. The Company shall not be responsible for delays arising due to non-working days observed by third-party courier companies or regional holidays affecting delivery schedules.

No shipments shall be dispatched or delivered on Sundays or public holidays. In cities where a five-day work culture is observed, deliveries may not be made on Saturdays and Sundays. Additionally, courier companies may observe regional holidays, which may result in delivery delays. Deliveries are typically made during standard business hours as per the operational schedule of the respective courier service provider, which may vary by location.

The Company expressly disclaims any representation, warranty, or guarantee, whether express or implied, regarding the delivery of products within a specific timeframe. All delivery timelines communicated on the Website, product pages, or during the order process are indicative in nature and shall not be construed as binding commitments. The User acknowledges and agrees that delivery is subject to third-party logistics operations, and the Company shall not be liable for any delay, rescheduling, or failure in delivery attributable to such third parties.

While the Company endeavors to dispatch confirmed orders within the timelines specified in its Shipping Policy or product description, such timelines are approximate and non-binding. The Company shall not be held liable for any delay in dispatch or delivery caused by:

• Operational constraints or inventory limitations;

• Courier company delays or service disruptions;

• Force majeure events including but not limited to natural disasters, strikes, pandemics, civil unrest, or governmental actions;

• Any other circumstance beyond the reasonable control of the Company.

In the event of any delay in the dispatch or delivery of products, the Company shall make reasonable efforts to inform the User via the contact details provided at the time of order placement. Such notification shall be made on a best-effort basis and shall not constitute an admission of liability or a guarantee of delivery within any specific timeframe. The Company shall not be held liable for any delay attributable to third-party logistics providers, force majeure events, or any other circumstances beyond its reasonable control.

If the product is received by the User in a visibly damaged, tampered, or compromised condition, the User shall be obligated to notify the Company within 24 (twenty-four) hours of receipt, or within such other timeline as may be specifically prescribed on the Website. Such notification shall be made strictly in accordance with the procedure set forth on the Website or by sending an email to the Company’s designated support address at complaints@meddey.com, and shall mandatorily include the following:

• The order identification number;

• Clear photographic and videographic evidence of the damage or tampering;

• A brief description of the issue.

Failure to comply with the above reporting requirements within the stipulated timeframe shall be deemed to constitute the User’s full and final acceptance of the product in good, intact, and merchantable condition. Upon such deemed acceptance, the Company shall stand fully and irrevocably discharged from any and all liability, claims, demands, or obligations, whether present or future, direct or consequential, arising out of or in connection with the condition of the delivered product.

The User expressly acknowledges and agrees that this clause is material to the transaction and is intended to safeguard the Company against fraudulent, delayed, or unsubstantiated claims. The Company reserves the right to reject any claim that does not comply with the procedural and evidentiary requirements set forth herein.

The risk of loss, damage, or deterioration of the product shall pass to the User immediately upon dispatch from the Company’s premises or its designated fulfillment center. From that point onward, any delay, damage, pilferage, or loss occurring during transit shall be the sole and exclusive responsibility of the third-party courier service provider. The Company expressly disclaims any liability, whether direct, indirect, incidental, or consequential, arising out of or in connection with such transit-related events. Users are strongly advised to:

• Inspect the package thoroughly upon delivery;

• Report any visible damage to the courier personnel at the time of receipt;

• Notify the Company within stipulated timeline as per the procedure outlined above.

All requests for refunds, returns, replacements, or exchanges of products purchased through the Website shall be strictly governed by the Company’s Return, Refund & Replacement Policy, which is incorporated herein by reference and forms an integral part of these terms. Users are advised to review the said policy in detail prior to initiating any such request.

The Company reserves the unfettered right to reject any request for return or replacement if, upon inspection, the product is found to:

• Have been used, tampered with, or altered in any manner;

• Have sustained damage post-delivery due to mishandling, negligence, or improper storage by the User;

• Be returned without its original packaging, tags, accessories, or documentation, or in a condition that renders it unfit for resale.

The Company’s decision in this regard shall be final, binding, and not subject to challenge or dispute.

The Company shall not be liable to process any refund, return, or replacement in cases where the delay, non-delivery, or misdelivery of the product is attributable to incorrect, incomplete, or outdated address details provided by the User at the time of placing the order. The User shall bear full responsibility for the accuracy and completeness of the shipping address and contact information submitted.

The Company shall not entertain any claims, demands, or requests for refunds, returns, replacements, or exchanges arising solely on account of delays caused by third-party courier companies, logistics providers, or other external agencies. The User expressly acknowledges and agrees that such delays are beyond the reasonable control of the Company and shall not constitute grounds for cancellation, refund, or compensation.

Notwithstanding the foregoing, the Company may, at its sole and absolute discretion, choose to issue a non-refundable store credit to the User, which may be redeemed against future purchases on the Website. The issuance, value, validity, and applicability of such store credit shall be determined exclusively by the Company and shall not be construed as an admission of liability or obligation.

All shipping charges, if applicable, shall be clearly disclosed to the User either on the relevant product description page or during the checkout process on the Website. Unless expressly stated otherwise, all such charges shall be borne exclusively by the User and shall be payable in addition to the price of the product(s) ordered.

The User shall be solely and fully responsible for any additional charges incurred due to:

• Delivery to remote or non-serviceable locations;

• Re-delivery attempts necessitated by the User’s unavailability or failure to receive the shipment;

• Correction, modification, or clarification of address details post-order confirmation.

Such charges may be levied by the courier service provider or the Company and shall be recoverable from the User without recourse or objection. The Company shall not be liable for any delay, non-delivery, or service disruption arising from the User’s failure to provide accurate and complete address information.

The Company reserves the absolute and unfettered right to revise, modify, or update shipping charges at any time, without prior notice or obligation to the User. Such revisions may be necessitated by changes in courier tariffs, fuel surcharges, regulatory levies, or operational costs, and shall be binding upon all orders placed subsequent to such revision.

For any clarification regarding shipping charges, Users may contact the Company’s customer support team by: sending an email to cs@meddey.com, clearly mentioning the order identification number; or calling the helpline at +91-8586012345 during business hours. The Company shall endeavor to respond to such queries within seventy-two (72) hours of receipt. However, the Company shall not be liable for any delay in response or for any misunderstanding arising from failure to follow the prescribed communication protocol.

To ensure successful delivery and to mitigate the risk of disputes, delays, or failed delivery attempts, Users are hereby advised and obligated to ensure that a responsible and authorized individual is present at the designated delivery address during the standard working hours of the courier service provider. Alternatively, Users may provide an alternate address where the shipment can be reliably received without delay or obstruction.

The User shall bear sole and exclusive responsibility for ensuring the accuracy, completeness, and serviceability of the delivery address provided at the time of placing the order, making necessary arrangements for receipt of the shipment during the courier’s operational hours, and responding promptly to any delivery coordination efforts initiated by the courier company, if applicable. The Company shall not be liable for any delay, non-delivery, mis delivery, or return of shipment arising from the unavailability of the recipient at the delivery location, incorrect, incomplete, outdated, or non-serviceable address details provided by the User, or failure of the User to respond to courier communication or delivery attempts.

The delivery of the parcel/purchased item shall be deemed to have fulfilled if the same is delivered by the delivery personnel at the address specified by the User at the time of placing the order, even if the same is not delivered at the doorstep of individual units, particularly in high‑rise buildings, apartments, or houses situated on the first floor or above or at any premises where doorstep delivery is not reasonably feasible. In such cases, the User shall be responsible for making suitable arrangements to receive the product from the delivery personnel at the designated address. Notwithstanding, the User, if, requests the delivery personnel for the doorstep delivery, the same may be undertaken by him in his sole discretion subject to feasibility and with additional charges or costs (if any) shall be borne exclusively by the User.

Upon receiving the order, the User shall be required, to record a clear videograph of the unboxing and first‑time usage of the product delivered, in order to ascertain the condition, authenticity, and conformity of the product received, and to determine whether the product delivered corresponds to the item ordered. Further, in the event, if the User initiates a request for return, replacement, or refund, submission of the aforesaid videograph shall be mandatory and failure to provide such videograph at the time of placing the return, replacement, or refund request shall entitle the Company, in its sole discretion and prudence, to determine the admissibility of the claim and to decide whether the product qualifies for return, replacement, or refund under the Company’s policy.

Any costs, losses, or consequences resulting from such failed delivery attempts, including but not limited to re-delivery charges, return shipping fees, or product deterioration, shall be borne solely and entirely by the User. The Company expressly disclaims any and all liability, whether direct, indirect, incidental, or consequential, arising out of or in connection with such delivery failures. This clause shall be deemed material to the transaction and shall survive the completion of delivery, cancellation of the order, or any other termination of the contractual relationship between the User and the Company.

Once an order is successfully placed through the Website, the shipping address provided by the User at the time of order placement shall be deemed final and conclusive. The Company shall not permit any modification, correction, or alteration of the shipping address post-order placement, except under limited circumstances and subject to the conditions outlined herein.

Requests for alteration or correction of the shipping address shall be entertained solely at the discretion of the Company and only if the product has not yet been dispatched from the Company’s premises or its designated fulfillment center. The feasibility of such modification is not guaranteed and shall depend on operational constraints, system limitations, and logistical considerations. The Company shall not be held liable for any delay, non-delivery, mis delivery, or return of shipment arising from incorrect, incomplete, outdated, or non-serviceable address details provided by the User.

In the event that the User wishes to request an address modification prior to dispatch, such request must be submitted immediately after order placement by:

• Sending an email to the Company’s designated support address at complaints@meddey.com, clearly mentioning the order identification number and the revised address details; or

• Contacting the Company’s helpline at +91-8586012345 during standard business hours.

No address modification requests shall be entertained once the order has been dispatched, and any consequences arising from the original address details, including but not limited to failed delivery attempts, re-routing delays, or return-to-origin charges, shall be borne exclusively by the User. The Company expressly disclaims any and all liability, whether direct, indirect, incidental, or consequential, arising out of or in connection with such delivery failures.

This clause shall be deemed material to the transaction and shall survive the completion of delivery, cancellation of the order, or termination of the contractual relationship between the User and the Company.