FAQ

Yes, we offer regular discounts and promotions on select medical supplies. Most of our products also have bulk discounts based on quantity. Please check our website for updates on current offers.

Yes, we provide bulk order discounts. The specific discount rates may vary depending on the quantity and the product. Please contact our customer support team on our helpline +91 8586 012345 or check our website for more information.

Yes, we offer a price matching policy. If you find a lower price for the same product on a competitor's website, please contact our customer support team with the necessary details, and we'll match the price if it meets our criteria.

Yes, our prices include applicable taxes and shipping charges, though there could be price display net of taxes as well.

The delivery time depends on various factors, including the destination and the availability of the product. We aim to process and ship orders within 2 business days except for customized products. Once shipped, the delivery time typically ranges from 1 to 5 business days.

Yes, once your order is shipped, we provide a tracking number that you can use to track the progress of your package. You can enter the tracking number on our website or the shipping carrier's website to get real-time updates on the delivery status.

Yes, we offer expedited shipping options for urgent orders. Please call our helpline at +91 8586 012345 or write to us at cs@meddey.com for such request.

Yes, expedited shipping options may involve additional charges. The exact cost will be shared by our customer service team before you confirm your order. Please note that the shipping charges are subject to change based on the weight and destination of the package.

In the rare event of a delay or lost package, please reach out to our customer support team. We will investigate the issue with the shipping carrier and take appropriate action to resolve the situation, which may include reshipping the order or issuing a refund.

We have a flexible return policy. If you are not satisfied with your purchase, you can initiate a return within 7 days from the date of delivery except where its specifically mentioned (mostly on consumables or products where manufacture or importer does not provide return policy). Please refer to our Returns and Refunds page on our website for detailed instructions and eligibility criteria.

Yes, you can return an item if it doesn't meet your expectations, provided it is eligible for return as per our policy. Please ensure that the product is unused